I am not sure if you remember, but I had been complaining about the leakage and brush issues with the Ellis Faas concealer.
It was a pretty crappy brush, and it leaked quite badly even thought I went for an exchange.
I emailed about a week ago to EF customer service, and they were very quick and kind to send me a replacement concealer.
To my surprise, it arrived today! 5 days after being shipped 🙂
First thing I noticed…was a beautiful card. Inside…a personal note informing me that in the enclosed package there was the replacement concealer, as well as samples…and…10% off a purchase in their website!
I have to admit: I am very impressed with their customer service.
Not only they were fast, but they made me feel valued with the hand written personalized note.
I tested the concealer, and it works fine so far.
Enough of blabbing, let me show you what I mean:
Isn’t this the most gorgeous advertising card ever? Gosh…its beautiful. Enclosed samples of a lippie and foundations.
Excuse my pimplical skin. The Ellis Faas concealer in S201 is on the right hand side, and no concealer on left hand side.
While the concealer is a tad dark for me, I still love it. But bear in mind you shouldn’t have a heavy under eye cream (which I happen to need, very dry eye area) if you want this concealer to grab to your skin properly.
The coverage is light to medium, but I had hard time covering any pimple with it.
The texture is amazing, thats what had me sold.
As you can see, the replacement concealer’s brush is WAY better than my previous one 🙂
And just to finish this post: Me wearing the Ellis Faas Milky Lips in L201
What I am wearing:
Hourglass Primer no 28
Ellis Faas foundation in S101
Ellis Faas concealer in S202
Nars Orgasm multiple
Bit of Mac studio concealer in NC15 & NW10
Overall:
I like the concealer as well as the Milky Lips (actually I love the Milky Lips…might need to purchase some now, right?) and above all: their customer service. I want to give a big thanks to Patricia from Ellis Faas for outstanding service!
-Nora
