Ellis Faas Customer Service and Concealer in S201

I am not sure if you remember, but I had been complaining about the leakage and brush issues with the Ellis Faas concealer.

It was a pretty crappy brush, and it leaked quite badly even thought I went for an exchange.

I emailed about a week ago to EF customer service, and they were very quick and kind to send me a replacement concealer.

To my surprise, it arrived today! 5 days after being shipped 🙂

First thing I noticed…was a beautiful card. Inside…a personal note informing me that in the enclosed package there was the replacement concealer, as well as samples…and…10% off a purchase in their website!

I have to admit: I am very impressed with their customer service.

Not only they were fast, but they made me feel valued with the hand written personalized note.

I tested the concealer, and it works fine so far.

Enough of blabbing, let me show you what I mean:

 

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Isn’t this the most gorgeous advertising card ever? Gosh…its beautiful. Enclosed samples of a lippie and foundations.

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Excuse my pimplical skin. The Ellis Faas concealer in S201 is on the right hand side, and no concealer on left hand side.

While the concealer is a tad dark for me, I still love it. But bear in mind you shouldn’t have a heavy under eye cream (which I happen to need, very dry eye area) if you want this concealer to grab to your skin properly.

The coverage is light to medium, but I had hard time covering any pimple with it.

The texture is amazing, thats what had me sold.

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As you can see, the replacement concealer’s brush is WAY better than my previous one 🙂

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And just to finish this post: Me wearing the Ellis Faas Milky Lips in L201

What I am wearing:

Hourglass Primer no 28

Ellis Faas foundation in S101

Ellis Faas concealer in S202

Nars Orgasm multiple

Bit of Mac studio concealer in NC15 & NW10

Overall:

I like the concealer as well as the Milky Lips (actually I love the Milky Lips…might need to purchase some now, right?) and above all: their customer service. I want to give a big thanks to Patricia from Ellis Faas for outstanding service!

-Nora

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